Software and Technical Support
Protect your applications, protect your business
Komputrade delivers the right support for software products and suites. It will keep your business applications performing as expected and protects your investment.
The value of your investment increases as new features are added. Komputrade stays up to date with vendor and manufacturer changes and can make sure you get the best from any product being updated.
What you get from our Software Support Service
Specialized engineers are available around the world to quickly analyze complex application software issues and help you get up and running fast.
Increase long-term value
Major software updates entitle you to the latest features and functionality at no additional cost, increasing the value of your investment.
Maintenance and minor software releases keep your software applications up to date with the latest bug fixes and security patches.
Categories of technical support
This type of technical support has been very common in the services industry. It is also known as “Time and Materials” (T&M) IT support. The customer pays for the materials (hard drive, memory, computer, digital devices, etc.) and also pays the technician based on the pre-negotiated rate when a problem occurs.
Block hours allow the client to purchase a number of hours upfront at an agreed price. While it is commonly used to offer a reduced hourly rate, it can also simply be a standard non-reduced rate, or represent a minimum fee charged to a client before providing service. The premise behind this type of support is that the customer has purchased a fixed number of hours to use either per month or year. This allows them the flexibility to use the hours as they please without doing the paperwork and the hassle of paying multiple bills.
This means a company will receive a list of well-defined services on an ongoing basis, with well-defined “response and resolution times” for a fixed rate or a flat fee. This can include things like 24/7 monitoring of servers, 24/7 support for daily computer issues, and on-site visits by a technician when issues cannot be resolved remotely. Some companies also offer additional services like project management backup and disaster recovery, and vendor management in the monthly price. The company that offer this type of tech support are known as Komputrade.